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| I need technical help in order to decide which product I need. Where can I get help? |
| For assistance, please contact our technical support team at 1-800-800-1820 (extension 2). |
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| Are shipping and handling charges included? |
| No. Unfortunately, exact shipping charges are determined when the order is shipped. You can preview shipping estimates during the checkout process. These charges are estimates only. |
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| What kind of fluid should I use in my hydraulic circuit? |
| If you are using Bailey Products in your hydraulic circuit then our products are compatible with most mineral based hydraulic oils, such as ISO 32 grade or higher, ATF (Automatic Transmission Fluid) or Canola Oil. If you have other components not from Bailey, request information from the manufacturer to ensure your fluid choice is the the right one for that component. For most hydraulic applications choosing the fluid is relatively simple, however if you have any questions we recommend that you discuss your application with your local hydraulic fluid vendor to ensure you have selected the right fluid for your system. |
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| Is all of your inventory online? |
| Most of our inventory is available online, however, we also carry products that we do not sell online. If you have a question about availability of a certain product or you don't see what you need online, please call us at 1-800-800-1820. |
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| Can I place an order for a custom cylinder? |
| Yes. Please complete our Custom Cylinder Worksheet. If you need any technical advice, please Contact Engineering or call us at 1-800-800-1820. |
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| Do I need to register in order to shop? |
| No, registration is not required. However, it is a convenient feature for customers who don't wish to enter billing/shipping information each time they shop on our website. |
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| What kind of products do you sell? |
| We specialize in hydraulic cylinders, cylinder components, hydraulic motors, pumps, hoses, valves, bearings, bushings, and more. To see all our products, visit the "Products" tab above. |
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| Where can I review my previous orders? |
| In order to preview your previous web orders, please click Order History. Registered users can gain instant access to their complete order history online, including web, phone and fax orders! |
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| How can I determine if a product is in stock? |
| Once you find a product you’re interested in purchasing, you can click the camera icon. This icon is located next to the buy button on each product listing. Once clicked, a pop-up window will open in your browser displaying the product details. Included at the top of this detailed information is Availability. Here is where you can determine if a product is “In Stock,” “On Order” or has specified shipping time frame. |
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| What is the current lead time for custom cylinders? |
| Bailey’s custom cylinder lead time is currently between 4 to 5 weeks for domestically manufactured custom cylinders. For more information about our custom cylinders or to make a purchase, contact Customer Service at 1-800-800-1820. |
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| If an item is “On Order,” how can I determine when it will be in stock? |
| For most items currently on order, the date the product will be available is listed in the Availability section of the product details. You can find this section by clicking the camera icon on the individual product listing. For assistance, please call Customer Service at 1-800-800-1820. |
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| How can I determine the cylinder size I need? |
| Determining the appropriate hydraulic cylinder you need depends on a variety of variables and application requirements. However, if you are having trouble measuring your current hydraulic cylinder, we have created this video to help: Click Here. Contact our Customer Service team for further assistance at 1-800-800-1820. |
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| How do I plumb my directional control valve? |
| Since a picture can speak a thousand words, we made a video full of pictures to help explain this common conundrum. Here is the link: Click Here. For further assistance, contact our customer service team at 1-800-800-1820. |
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| How do I determine my cubic inch displacement? |
| Cubic Inch displacement (CID) can be determined by using the following formula: CID= (GPM x 231)/RPM. If you’re not sure about your Gallons per Minute (GPM) or Revolutions per Minute (RPM) calculations, you can also measure the gear chamber on your gear pump. To explain, we created this video: Click Here. |
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| Can you ship today? |
| Yes! For items currently in stock and ordered before 3 PM, Bailey will ship them out the same day they are ordered. We are actively working to extend this to all items purchased before 5 PM. We will keep you posted on our progress. |
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| Where can I find out about what is happening at Bailey? |
| Bailey’s Facebook and Twitter pages are the best sources to find out what is happening at our company. Members of Bailey’s social media fan club are the first to find out about discounts, sales, and other promotions, as well as new product announcements. See for yourself by visiting our Facebook and Twitter. |
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